![]() ![]() “Digital technology should not be a substitute for human connection,” Microsoft’s C.E.O., Satya Nadella, told me. Although these tools claim to enhance the physical workspace by improving communication, they can undermine office culture by reducing the face-to-face encounters that open-plan layouts purport to promote. The digital resources that now allow many workers to do their jobs from home had made it possible to come into the office and spend all day online. Read The New Yorker’s complete news coverage and analysis of the coronavirus pandemic.īefore the pandemic, the physical and virtual workspaces often seemed to be at odds. Managers-and workers-are struggling to figure out what their post-pandemic offices will look like, and how to balance what appears to be a lasting shift toward remote work with the advantages of the physical workplace. Major real-estate companies such as Boston Properties and Vornado Realty Trust, which, owing to long-term commercial leases, have traditionally been recession-proof, have lost more than a third of their stock-market value in the past year. Office vacancies continue to rise: CBRE, the world’s largest commercial-real-estate-services firm, recently estimated a San Francisco vacancy rate of more than sixteen per cent, the highest on record. About twenty million workers have moved-many of them out of major cities-or are planning to. ![]() Twenty-seven per cent of the American workforce will be remote in 2021, according to a recent survey by Upwork, a freelancing marketplace. The pandemic has presented R/GA and countless other large enterprises with an unprecedented opportunity to rethink the importance of presence, proximity, and place in workspace planning. The pandemic has collapsed these divergent trends into an existential question: What’s an office for? Is it a place for newbies to learn from experienced colleagues? A way for bosses to oversee shirkers? A platform for collaboration? A source of friends and social life? A respite from the family? A reason to leave the house? It turns out that work, which is what the office was supposed to be for, is possible to do from somewhere else. At the same time, digital tools such as e-mail, Excel, Google Docs, video conferencing, virtual whiteboarding, and chat channels like Slack have made a worker’s presence in those offices less essential. In the past three decades, a series of quiet revolutions in design have changed the way offices are used, erasing former hierarchies of walls and cubicles and incorporating workplace methodologies from the technology industry into team-based, open-plan layouts. So why did the staff require so much expensive office space? Did they need any at all? “We have seen productivity go through the roof,” Corns told me. Since leaving the office on March 13th, the hundred-person S.F. staff-the creatives, designers, strategists, account execs, and technologists who make digital products and services for Slack, Reddit, and Airbnb, among many other brands, along with support teams-had been working from home. Before the COVID-19 pandemic, commercial real estate was pricier in San Francisco than it was anywhere else in the country, including New York, where R/GA has its headquarters. It was spring, 2020, and the lease was set to expire on August 31st. David Corns, the California managing director of R/GA, a global advertising and marketing agency, needed to decide whether to renew the lease on the company’s office in downtown San Francisco. ![]()
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